Experience of over 17 years in managing business operations, expert in streamlining systems and processes to facilitate achievement of organizational objectives and ensure profitability of services.
An astute Service Delivery Leader with experience in managing Large & Complex Services. Ability to simplify processes, create new Service Propositions there by enabling business to sell more and make better margins.
Very Adept in working with Senior Stakeholders across geographies.
Highly motivated self-starter who is comfortable collaborating as part of a team or working independently, Excellent interpersonal skills, organizational skills and able to multitask
Proven delivery track record with strong problem solving/ analytical skills to deliver high quality outcomes
Quick to adapt to challenging situations and thrive in complex or tough situations
Proven success in spearheading end-to-end Service Delivery Management, Process Optimisation, Driving Process Improvement and ensuring effective management of various resources to meet client requirements, deliver best in class services to ensure better Customer and Partner NPS.
Proactive Risk and Escalation management skills to manage cross functional teams
Strong communication and leadership skills to build a collaborative approach, both within the firm and customer organisation for timely execution
Experience in meeting Business Plan targets, manage budget for projects in terms of Revenue and profitability
Have implemented processes across ITIL Service Life Cycle and have good hands-on experience on Creating Senior Management Dashboards \ BI Tools like Business Objects.
Good understanding of the Six Sigma (DMAIC) or Lean Tools to identify waste/non-value-added activities. Have good exposure to creating governance and measurement framework for Business Processes