Application

Sima from Malaysia applies for Blue Card Germany

Education methods specialists

Personal data:

For personal data please contact us
with the following Applicants-ID: 5298

Profession:

Name of profession: Education methods specialists Name of latest business sector: Ministry of higher education Latest occupation/title: Education counselor Latest main activities: customer service

Education:

Completed education: master Title or Qualification: Master of Business Administration Specialisation: Malaysia Additional trainings: NA

Preferred countries:

1. Preferred country | region / city: Germany | Berlin 2. Preferred country | region / city: Denmark | 3. Preferred country | region / city: Netherlands |

Language skills:

1. Language skills: english => excellent 2. Language skills: 3. Language skills: Persian => excellent

Personal note /detailed application:

*** QUALIFICATION:
1) Master of Business Administration- Marketing- University Putra Malaysia- Malaysia (2010 – 2011) CGPA: 3.78

2) Bachelor in Health-care service Administration- Tehran University of Medical Sciences- Tehran- Iran (2005 – 2009) CGPA: 3.60

*** SKILLS:
MBA General Subjects: Organizational Behavior, Accounting For Decision Making, Managerial
Economics, Operation Management, Human Resources Management, Financial Management,
Management Information System, Marketing Management, Business Research Methods, Strategic
Management

Marketing Specialization Subjects: Consumer Behavior, Marketing Research, Promotion
Management, Services Marketing
BS in Health Care Administration

Macroeconomics, Microeconomics, Legal Regulations at Hospitals, Hospital Standards, Statistics,
Introduction to Medical Equipments, Planning Health Care Services, Principals of Secure
Maintenance of Hospital, Insurance and Tariff on Hospital Services, Medical Economics, Technology
of Medicine, Hospital Organization and Administration, Medical Psychology


*** APPLICANT KEY STRENGTHS
Strong leadership ability
Result-oriented
Good command in written and spoken in English
Proficiency in MS office
Great communication skills
Highly organized

***JOB EXPERIENCES:
1) Company name: Scicom Msc Bhd
Address: 25th Floor, Menara TA One, 22, Jalan P.Ramlee,50250 Kuala Lumpur, Malaysia.
Tel: +603 2162 1088
Fax: +603 2164 9820
position: Education counselor
project: Education Malaysia Global Services
Duration: oct 2012 - present
2) ) Company name: Scicom Msc Bhd
Project: SingTel
Duration: June 2012 to oct 2012
position: Customer care officer
work description:
Working for company of SingTel, Asia’s leading communications group providing a portfolio of services including voice and data services over fixed,
wireless and Internet platforms. It has a network of 37 offices in 19 countries and territories throughout Asia Pacific, Europe and the United States.
Together with its regional partners, SingTel is Asia’s largest multi-market mobile operator, serving more than 185 million mobile customers in eight markets.
Responsibilities:

1) To ensure that all necessary information are gathered from customers to fulfill their requirement (i.e. hand phone / account number / etc.) and enter accurately into the appropriate system.
2) To perform mandatory verification according to defined verification processes prior revealing any of customer’s information.
3) To provide customers with information on the SingTel’s products and services accurately and efficiently in first contact.
4) To answer queries on SingTel’s product where the required information is easily accessible in the systems and to escalate any more complex inquiries or requests to relevant units.
5) To act as the first line of contact for customer complaints and issues, handling as many as possible at the first point of contact or escalating as appropriate.
6) To log call outcomes accurately in the customer management system and ensure that notes made are sufficient to enable any agent to take a follow-up call from the customer.
7) To complete any administration tasks as required by the Team Leader.
7) To provide support to other team members and the Team Leader as required and to participate in regular team meetings.
8) To transfer calls for 2nd level Technical Support if required upon 1st level troubleshooting completed.
9) To ensure punctuality and no tardiness.
10) To render consistent quality service ensuring customer experience.

3) Mahya Darou Company
Address: Iran
Position: Sales Assistance
Duration: 2006 to 2009
Industry: Distributing pharmaceutical products



*** PUBLICATIONS
*Article Presentation
Innovation Management in hospitals: The effect of a new health information technology on organizational performance
Postgraduate Business Colloquium 2010
University Kebangsaan Malaysia
*Submission of Poster
Clinical Governance
The 3rd National Meeting of Allied Medical Sciences Students
1st & 2nd March 2009

Privatization in health care Services Industry
The 3rd National Meeting of Allied Medical Sciences Students
1st & 2nd March 2009

Study on Iranian students health screening on 2007
The 3rd National Meeting of Allied Medical Sciences Students
1st & 2nd March 2009
MBA PROJECT PAPER
The antecedents of patient loyalty in health care service industry (2011)
University Putra Malaysia – Graduate School of Management

***COOPERATION IN RESEARCH PLAN
1. Economical Evaluation by two methods: CABG and Angioplasty Balloon, approved in medical leadership research center of Baghiatalah University of Medical Sciences (2007 )
2. TQM among hospital managers under authorization of Tehran University of Medical Sciences on 2009 approved in Tehran University of Medical Sciences Scientific Research center on 2009
3. Comparative Survey : job satisfaction among employees in privatized clinical laboratory and employees in non-privatized clinical laboratory under authorization of Tehran University of Medical Sciences on 2009 ( Bachelor thesis, supervisor: Dr.pourreze – adviser: Dr.sadr momtaz & Mr.Arpanahi)
4. Cooperation in preparing Standards Evaluation for each clinical sectors in Tehran Shariati Hospital on 2008
WORKSHOPS (TRAININGS) PARTICIPATION
1. “ Human Resources Management “ held by Tabriz University of Medical Sciences , on 10 may 2007
2. “Proposal writing 1 “ held in collaboration with the Science Center for Health Administration & Economics in Baghiatalah university of Medical Sciences, on 24 may 2007
3. “ Public Health Management “ held in Iran Health Society, on 31 may 2007
4. “Proposal writing 2“ held in collaboration with the Science Center for Health Administration & Economics in Baghiatalah university of Medical Sciences, on 13 Jun 2007
5. “ Management System Analysis” held by Baghiatalah university of Medical Sciences ,on 5 July 2007
6. “ ISO and Standardization “ held by Society of Health care Administration Student, Tehran University of Medical Sciences, on 1 Nov 2007
7. “ Creation in Management” hosted by Baghiatalah university of Medical Sciences, on 8 Dec 2007
8. “ SPSS 1“ held by Tehran University of Medical Sciences Scientific Research center , on 10 Aug 2008
9. “ How to Write an Abstract and Full Text? “ issued by the state organization for Management & Planning , 6th congress of Health services Administration Students, on 20 Feb 2009

*** CONGRESS PARTICIPATION

1. The First Nation Wide Scientific Seminar of Paramedical Students –Hosted by Tehran University of Medical Sciences, Date: Dec 24-26,2006
2. The 4th Annual Congress ff Health Care Services Administration Students – Hosted By Shiraz University Of Medical Sciences , Date: April 26-27, 2006
3. The 5th Annual Congress of Health Care Services Administration Student – Hosted by Tabriz University Of Medical Sciences, Date: May 9 -12 ,2007
4. The 3th National Meeting ff Allied Medical Sciences Students – Hosted by Tehran University Of Medical Sciences , Date: 2 March 2009
5. The 6th Annual Congress of Health Care Services Administration Students – Hosted by Iran University Of Medical Sciences, Date: Feb 20-21. 2009
 

Facebook

Google Plus