Chetan from INDIA applies for Blue Card Germany

Information and communications technology operations technicians

Personal data:

For personal data please contact us
with the following Applicants-ID: 2306


Name of profession: Information and communications technology operations technicians Name of latest business sector: Information Technology Latest occupation/title: System Administrator Latest main activities: Provide L2 Support on EMC’s CLARiiON Series in (i.e. CX Series, CX3 Series & AX Series arrays) SAN environment. • Dial in remotely to the EMC BOXES and monitoring stations for individual storage box and investigate the errors reported by the array.


Completed education: bachelor Title or Qualification: B.Com Specialisation: Information Technology Additional trainings: Storage

Preferred countries:

1. Preferred country | region / city: Germany | 2. Preferred country | region / city: Ireland | 3. Preferred country | region / city: Sweden |

Language skills:

1. Language skills: english => excellent 2. Language skills: 3. Language skills: =>

Personal note /detailed application:

Career objective:

Looking for a bright and challenging career in a professional and a growing organization which enlightens me with the knowledge and would enable me to upgrade myself along with the organization

Career summary:

• Worked with Wipro limited for 4years & 7 months.
• Currently associated with CSC (Computer Sciences Corporation) from past 6 months

Total work Experience: 5 years.

Current Profile:

• Currently associated with CSC (Computer Sciences Corporation) as Storage Engineer

Responsibilities in CSC: -

• Monitoring of various Storage Array’s including the Fabric Switches.
This includes NETAPP, HITACHI, and EMC & HP EVA using internal Monitoring Tool.

Following up with Technical Team & respective Vendor in high severity cases towards appropriate hardware replacement/resolution.

Responsibilities in Wipro Technologies:-

• Provide L2 Support on EMC’s CLARiiON Series in (i.e. CX Series, CX3 Series & AX Series arrays) SAN environment.

• Dial in remotely to the EMC BOXES and monitoring stations for individual storage box and investigate the errors reported by the array.

• Administered layered applications like Mirror View, SAN copy, Snap view Cloning & Snap view Snapshots used for user data backup and migration.

• LUN Management, Monitoring, Storage pooling & Replication, creating RAID groups, storage groups, using Navisphere Manger GUI. Monitor array performance , error logs and troubleshoot problems to enhance availability

• Handling CLARiiON CHAT Process for Customer queries related to Product

• Involves a detailed analysis of Array and Host related problems using CAP, Triage, SPQ, SPLAT, and HEAT tools

• Troubleshooting, Problem Analysis, Performance Analysis and Optimizations

• Handing the shift in Shift Lead’s role. Working on the standard operating procedures for the process to streamline the process. Managing SLA/ SLO

• The job also involves the mentoring of new joiners like conducting trainings (both classroom and on-job) and providing assistance when they go live with the customers.

• Worked as Storage Support Engineer (L2) on SAN Environment for Client EMC Data Storage Systems, in Wipro Technologies for past 3 years and 6 months

• Troubleshooting issues with CLARiiON Storage boxes with both individual and backend support.

Worked as a Technical Support Engineer (H/W & S/W) for HP desktops both as L1 & L2 from (Sep 2007 to September 2008)

? Front line agent (L1)
Positioned at Hyderabad and associated with Hewlett Packard Process since September 2007 and worked as a Front line agent for 6 months.

? ASG Trainer (L2)

Worked as Subject Matter Expert (S.M.E & ASG Trainer)


? Vitality Trainings.
? NPI and hands on training.
? Ops training in new hire batches
? Weekly Client calls.
? Inventory Management
? To take escalation calls

Detailed view of my responsibilities as an ASG Trainer:

? Responsible for conducting tech academy for all the ASGs/L2 who are selected for the Advanced Support Group role.
? Should Liaison with technical auditors & data analytics team and get the inputs in terms of TCGs (Top call generators), Incorrect Documentation, and Incorrect Troubleshooting/Probing etc
? Should be a part of the new hire training team and ensure that ops sessions are conducted and inputs on current process/product issues on the floor are discussed in detail
? Responsible for training the trainers on technical updates, issue resolution techniques and TCGs
? Discuss with the training team to see if the current curriculum matches with the process/product issues on the floor
? Responsible for conducting process/product level training to create awareness and enhance the technical knowledge for them to run the product line very easily
? Responsible for training the Operational Floor ASGs/L2 on NPI and also conduct NPI training sessions for the entire floor. Be present along with the training team if any training is provided by the client on NPI, Process and Product Updates etc

Educational qualification:
B-Com from Periyaar University

? RMAC and COBC.
Applications: ECRM tools, SR-DASH remote access tool, CSI, Power link.

Personal Skills:

? Excellent decision making skills.
? Good sense of humor and positive mental attitude
? Excellent people managing skills
? Good Analytical skills
? Strong verbal and written communication skills
? Ability to learn and adapt new process


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