Application

Prashant from India applies for Blue Card Germany

Information and communications technology service managers

Personal data:

For personal data please contact us
with the following Applicants-ID: 16716

Profession:

Name of profession: Information and communications technology service managers Name of latest business sector: Information technology-SAP Latest occupation/title: SAP Service Delivery Manager/ SAP Net Weaver Architect and Consultant Latest main activities: SAP OS/DB Migrations

Education:

Completed education: master Title or Qualification: Technology Specialisation: Ferrous process metallurgy Additional trainings: DB2/Oracle certified DBA,ITIL V3 certified and Trained Project /Service management professional

Preferred countries:

1. Preferred country | region / city: Germany | 2. Preferred country | region / city: Finland | 3. Preferred country | region / city: Ireland |

Language skills:

1. Language skills: english => excellent 2. Language skills: 3. Language skills: => excellent

Personal note /detailed application:

A-Cover letter of Mr Prashant Srivastava"SAP Service delivery manager,SAP Net Weaver Architect"

Over the course of the last eleven years as SAP Service delivery manager,SAP Net Weaver Architect and Consultant, I have been part of number of successful projects that required technical expertise, supervisory discipline, and an ability to juggle a number of employees, talents, and skills at once for the successful completion of the project.
At NIT (Formerly REC) Nagpur, I studied and graduated with a degree in Masters in Metallurgy; and carried this specific education forward into my career till date. I am more than competent in all aspects of computer communications and languages, systems, and technical actions for the successful internal use of technology in a corporate environment. I am the correct person for this opportunity for education, experience, and ability; and am also a great problem solver.

Please find my resume with this cover letter for your consideration. Please review, and if you have any questions, please contact me.

B-Resume of Mr Prashant Srivastava"SAP Service delivery manager,SAP Net Weaver Architect"

SYNOPSIS
> Eleven years of IT experience as SAP Net Weaver Architect and Consultant.
> Operations Leader for SAP ERP space in Chemours IT Team.
> Service Delivery Manger for Global SAP Enterprise solution.
> ITIL V3 certified and Trained Project /Service management professional
> Masters in Technology from NIT Nagpur (formerly RECs), 2006 pass out.
> Proven track record of SAP Migration,service integration, including analysis, architecture, design, testing, product installation, and support.

CORE COMPETENCIES

Results Orientation

> Won Individual Achievement award, for successfully migrating SAP OS/DB from on-prim platform to Cloud platform.
> Won Team Achievement award for successfully implementing and integrating service desk utility for SAP automation and alert configuration.

Business Value Creation

> Business Recognition Award from Chemours CIO during my assignment as Project lead for successful implementation of Automation in SAP ERP Space.
> Recognized for quality of service delivered to Business stakeholders and value created through IT.
Customer Service Orientation

> Peer to Peer Recognition Award from Accenture during my assignment for successful closure of an escalation.
> Recognized for quality of service delivered to third Party IT stakeholders.

Interpersonal Skills

> Managing technical support team of and for Chemours like AMS partners e.g. Lockheed Martin/IBM/Accenture/TCS.
> Well versed with working in virtual, multi-supplier, cross functional and multicultural environment

Initiative

> Re-platform SAP IT landscape from On-prim to cloud based solution.
> Build and executed one portal strategy with MFA for Chemours IT .i.e. SAP Intranet Portal.
> Identified and implemented ways to improve communication channels
Between business users and IT support staff including vendors.

Communication skill

> Ability to be persuasive when interacting with stakeholders, colleagues
and business, both in person and virtual environment.

SAP IMPLEMENTATIONS PROJECTS

SAP OS/DB Migration from AIX/DB2 to Windows/Sql

>Integration of multiple SAP HCM backend systems. maintaining and supporting ESS and MSS business process integrated with SAP portal.

>Managed integration with SAP CE system to support multiple projects

>Integration with SAP ECC system to support myERM (Enterprise resource management) using project and portfolio management features.

>Integration with SAP SRM (Supplier Relationship Management) system to support SBM (Supplier Based Management) project.

>Integration with portal GMS (Group Management system) for user management.

>Integration with WAM (Web Access Management system) for access and identity management.


WORK EXPERIENCE

1-ERP Operations Leader (SAP) for Chemours IT

Period Company name Role Location
Jan 2016- till now Chemours India Pvt Ltd Global ERP Operations Lead Gurgaon

Chemours is an international chemical company was founded in July 2015 as a spinoff from Dupont , manufactures and sells performance chemicals like Titanium, Freon, Teflon and resins.


Role and Responsibilities as Operations & Service Delivery Leader (SAP)

Project Management: Leading the SAP OS/DB migration project and actively involved in all the projects related activities, in terms of aligning the project plan with the service plan.

Demand Management: Responsible and coordinating demands and forecast for Chemours IT from various Line of Business.

Release Management: Responsible for planning and controlling the movement of Releases with respect to Chemours SAP IT infrastrure.

Change Advisory Board (CAB) and Customer Board (CuBo): Hosting and owning both CAB and CuBo for Chemours IT.

Service Management: Developed and delivered management value added consulting and strategic technology solution for all internal Chemours employees.

Service Strategy: Involved in planning of service roadmap, service design, and service architecture and service life cycle.

Service Support Leading SAP AMS team responsible for Incident, Problem, Change, Release, Configuration Management and Service Desk.

Service Delivery: Responsible for Service Level Agreements (SLA), Operation Level Agreement (OLA) adherence along with availability, capacity, and IT Service Continuity Management.

Continues Improvement: Developed and implemented service improvement plan involving performance improvement to end user satisfaction improvement.

Service Assessment: Business Impact Assessment and Business Resumption/Disaster Recovery

Supplier Management: Current AMS contract is with IBM/Accenture/TCS and their running projects on our platform. So managing and supporting supplier’s team.

Process Owner: Responsible for creating and maintaining process descriptions, concepts and any further technical documentation for SAP portal Solutions.

Communication: Act as an interface and single point of contact between IT internal/External customer and responsible for coordination within SAP Portal service management and Operations.

2-Service Delivery Manager (SAP) for Nokia Portal applications

Period Company name Client Name Location
May 2013- Jan2016 Atos India Pvt Ltd Nokia Solutions Networks Gurgaon

Atos is an international IT-service provider. The company offers its customers worldwide, hi-tech transaction services, consulting, and system integration and managed services.


Role and Responsabilités As Service Delivery Manager (SAP) :-

Demand Management: Responsible and coordinating demands and forecast for Nokia Global Portal Solution from various Line of Business.

Release Management: Responsible for planning and controlling the movement of Releases with respect to Nokia SAP Portal Solutions.

Change Advisory Board (CAB) and Customer Board (CuBo): Hosting and owning both CAB and CuBo for Nokia SAP Portal Solutions.

Service Management: Developed and delivered management value added consulting and strategic technology solution for all internal Nokia employees.

Service Strategy: Involved in planning of service roadmap, service design, and service architecture and service life cycle.

Service Support Leading SAP AMS team responsible for Incident, Problem, Change, Release, Configuration Management and Service Desk.

Service Delivery: Responsible for Service Level Agreements (SLA), Operation Level Agreement (OLA) adherence along with availability, capacity, and IT Service Continuity Management.

Continues Improvement: Developed and implemented service improvement plan involving performance improvement to end user satisfaction improvement.

Service Assessment: Business Impact Assessment and Business Resumption/Disaster Recovery

Supplier Management: Current AMS contract is with IBM/Wipro/Teito/Nice and their running projects on our platform. So managing and supporting supplier’s team.

Project Management: Actively involved in all the projects related activities currently running on SAP Portal Landscape, in terms of aligning the project plan with the service plan.

Process Owner: Responsible for creating and maintaining process descriptions, concepts and any further technical documentation for SAP portal Solutions.

Communication: Act as an interface and single point of contact between IT internal/External customer and responsible for coordination within SAP Portal service management and Operations.

3- Planning Manager (SAP) and lead for SAP Portal applications

Period Company name Client Name Location
Feb 2010 -May 2013 Accenture Services Pvt Ltd NSN Gurgaon

Accenture is a multinational management consulting, technology services and outsourcing company headquartered in Dublin, Republic of Ireland. It is the world's largest consulting firm as measured by revenues and is a constituent of the Fortune Global 500 list As of 31 August 2013.

Role and Responsabilités As Planning Manager and Lead(SAP) :-

Incident and Problem Management: Leading Problem/Change/Incident Management of NSN Service delivery.
Demand Management: Assisting and managing the demands and forecast for EPS landscape from various Line of Businesses.

Release Management: Responsible for planning and controlling the movement of Releases from non-productive to productive environments.

Change Advisory Board (CAB) and Customer Board (CuBo): Hosting and owning both CAB and CuBo for EPS Landscape.

Team Deliverables: Implementation & EHP1 upgrade of complete (5 System) SAP EP 7.0 EPS Intranet landscape for NSN.

Advanced Topics: SAP NWDI Administration and track creation for production landscape.

Key Areas: Analyzing the Problem Records and finding the root cause of issues through E2E trace analysis and root cause analysis with SOLMAN. Configuring SSO( Logon Tickets, user mapping, SPNego) for integration of SAP EP with SAP HR, SAP BI , SAP CRM.

Knowledge Area: Extensive knowledge of SAP Tools (Wily Introscope , Solution Manager Diagnostics, Thread dump viewer, GC viewer, SAP Memory Analyzer, IBM Memory Analyzer) used for performing performance analysis for Netweaver Java Stack. Knowledge of Installation and Configuration for Solution Manager Diagnostics (SMD) and Wily Introscope as part of E2E RCA setup with SAP Solution Manager.

Escalation Management: Lead critical escalation team for NSN involved in performing RCA (Root Cause Analysis) for critical SAP issues.

Trainings Delivered : Various SAP Internal training (SAP TADM10 ,TADM12)

4- lead/Principal SAP Net Weaver Consultant

Period Company name Client Name Location
Aug 2006 – Feb 2010 TATA Consultancy Services Ltd Kimberley Clarke(Mar 2009-Feb 2010) and SAP Byd(Aug 2006-Mar 2009) Gurgaon/Chennai

TCS is an Indian multinational software corporation that makes enterprise software to manage business operations and customer relations headquartered in Mumbai.

Description of clients:-

a-SAP: - SAP is the market and technology leader in business software solutions, providing comprehensive business software through SAP applications, services. Previously all of its products were made for big industries. Now it is focusing to medium and small scale industries.

A1S (All in One Solution) is its new product which is meant for medium and small scale industries.

A1S hosting team is meant for installation of A1S systems for its customers in different business environment and providing live support and issues to the customers.

Later A1S Solution has been rebranded as SAP Business By-design (Byd)

b-Kimberley Clarke:- Kimberly clark is the market and technology leader in Paper & Health care products. We are providing comprehensive business software solution & support to SAP applications & infrastructure services.



Role and Responsabilités as Lead/Principal SAP Netweaver Consultant

Incident and Problem Management: Leading Problem/Incident Management of IT Service delivery.
Troubleshooting Java/EP deployment and upgrades being area of expertise. Analyzing the Problem Records and finding the root cause of issues as Problem Manager.

Key Areas: Major Responsibilities involve Support for hosted SAP R/3 and Business ByDesign System.

Advanced Topics: Configuration and troubleshooting of SAP Enhanced CTS (Change Transport System) for EP and PI. Involved in various SAP Netweaver EPHI (Enhancement Pack Installation) projects.

Team Deliverables: Part of SAP Support team which consistently identifies top issues for SAP Customer and Partners and help them to resolve the same. SAP Netweaver (Portal) System Implementation and Integration with Solution Manager. Troubleshooting issues in MAXDB,SAP BASIS and Enterprise Portal and uploading the solution found in Known Error Database.(Jive)

Trainings Delivered : Various SAP Internal training (E2E100)



ACADEMIC / CERTIFICATIONS

Masters in Technology in Metallurgy from VNIT Nagpur in 2006.
ITIL V3 Service Management Foundation certification.
IBM Certified DB2 DBA and Oracle certified OCA.



 

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