John Thomas from Singapore applies for Blue Card Germany

Information and communications technology service managers

Personal data:

For personal data please contact us
with the following Applicants-ID: 16239


Name of profession: Information and communications technology service managers Name of latest business sector: Information Security Latest occupation/title: Global Head of Operational Services Development Latest main activities: IT Security, ISO 27001 internal auditor, Continual Service Improvement, Management of SOC


Completed education: bachelor Title or Qualification: Bachelors Degree Specialisation: Computer Science Additional trainings:

Preferred countries:

1. Preferred country | region / city: Germany | 2. Preferred country | region / city: Sweden | 3. Preferred country | region / city: Netherlands |

Language skills:

1. Language skills: english => excellent 2. Language skills: german => reasonable 3. Language skills: =>

Personal note /detailed application:

Professional Experience
NTT Com Security
Singapore, Singapore 2010-Present: Manager of Security Operations APAC
Responsible for the development and maintenance of all security operation centres in the region (Singapore, Malaysia, India)
Experience growing high performing teams using locally sourced talent.
Experience managing teams of 50-100 full times contributors
Research, assessment, and service creation for new technologies to be integrated into NTT Com Security’s portfolio.
Regional security manager responsible ensuring APAC teams are in compliance of company wide ISO 27000:1 certification
Conducting of internal ISO audits for the region
Management of relationships between multiple sister companies working in a federated environment
Consulting engagements around operations assessments and security operations centre establishment as required.
Global lead for “continuous service improvement” team based in SG.
Trend Micro Incorporated
Munich, Germany; Taipei, Taiwan (R.O.C) , 2009-2010: Sr. Software Developer, Research and Development
Cryptographic and data security systems development
SEG support team for legacy products
Remotely diagnosed issues on customer machines
Experience with debugging by reading memory dumps
Drafted and implemented solutions in a timely manner
Programmed primarily in Win32(C++/C#), XPCOM, JavaScript, and Java(JSF,Spring,Hibernate)
Designed, implemented, and maintained modules following rigorous company process.
Member of team responsible for code reviews within the company
ForceFive AG
Munich, Germany 2008-2009: Systems Engineer, Research and Development
UI and Mathematics-based programming in C++ using Dassault Systems CAA
3D graphics programming using Dassault Systems CATIA
Design and implementation of distribution system for flagship product "Fast Concept Modeller"
Licensing framework
Installation workflow
Process management with UML following the SCRUM development paradigm
Code security auditor
Innovative Technological Consulting
California, MD USA, Summer 2006: Computer Technician and Consultant
Technical support for Windows/OSX
Hardware support and maintenance for Windows servers
Telephone and network wiring/construction
basic website maintenance

Projects of Interest
Singapore Alerting and Monitoring Centre: I developed our Singapore operation from a team of 4 analysts working in a follow the sun type model into a 24x7 center of excellence for security incident evaluation. All talent was locally sourced and vetted by myself. Developed quality controls and KPIs that enabled equitable payment of employees and a high standard of quality with a company wide record low of staff turnover.
Global Risk Operation Centre, Malaysia: My role has been to build out a global centre of excellence providing call centre and security device management services. I have been tasked with defining the roles and responsibilities within the centre down to the level of creating operational workflows and establishing the interlinks between the Malaysian teams and the global organization.
Global NOC Project, India: The scope of my job has expanded to include building out and managing an operations centre of 50 staff in Mumbai India with one of our partner companies. I have been involved at a high level negotiating the SOW, OLA, and SLA between our partner and my company as well as at a lower level similar to my work in Malaysia and Singapore. Facility is being built out with first live service to be deployed in Q2 2014.
EGA Security Operations Centre Assessment, Thailand: Lead consultant on an assessment of a security operations centre for the Electronic Government Agency of Thailand (analogous to IDA Singapore). Conducted a two week audit in Bangkok of their operations, service offerings, information security posture, and facilities culminating in a report detailing the level of their services compared to market leaders and the steps required to bring their teams to a desired level of maturity.
Trend Micro Encryption Group (TMEG)- Research and develop secure encryption key transport and refine encryption algorithm for runtime. Acted as architect for version 5.3 patch which implemented the ability to safely save decrypted messages after viewing. Worked briefly porting the software to other platforms(Firefox, Android, OSX).
Trend Micro Message Archiver (TMMA) - Bulk E-Mail message archive system. Designed data recovery tools for corrupt archives and improvements for archive security. Responsible for several modules and provided extensive QA and post-release support.
Fast Concept Modeller(FCM)- Software tool set for CATIA V5 which streamlines design and testing of concept cars. Developed various graphical tools in addition to implementing several mathematical transform features. Wrote licensing system and installer package for release.


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