Sagar from United Kingdom applies for Blue Card Germany

Information and communications technology user support technicians

Personal data:

For personal data please contact us
with the following Applicants-ID: 15963


Name of profession: Information and communications technology user support technicians Name of latest business sector: Banking / Financial services Latest occupation/title: IT Specialist Latest main activities: IT Support Technicien


Completed education: master Title or Qualification: MSc. Specialisation: Network Management & Security Additional trainings:

Preferred countries:

1. Preferred country | region / city: Germany | Berlin 2. Preferred country | region / city: Germany | Frankfurt 3. Preferred country | region / city: Germany | Dusseldorf

Language skills:

1. Language skills: english => excellent 2. Language skills: 3. Language skills: Hindi => excellent

Personal note /detailed application:

I am an enthusiastic IT professional with more than 3 years experience in supporting challenging System and Network Infrastructure. I have a proven track record of managing and maintaining servers and desktops in LAN/WAN environment and adopting a thorough approach to ensure the smooth-running of business operations. Qualified to industry standards, I quickly adapt to latest changes in technology and apply this to my duties wherever relevant.
At present looking for a challenging IT Support position where I can best apply my existing skills and experience which contributes to the company’s growth.

Employment History:

1. Lombard Odier Asset Management (2nd / 3rd Line Support) May 2012 to present

• Responsible for 2nd / 3rd level for Technological Infrastructure support for Installing, Maintaining, Troubleshooting, administering of software, hardware, networks for 4500 physical and virtual computers in more than 25 countries.
• Supporting over 150 users at London office which involved traders, Portfolio managers, Global Custody +, Financial Advisory, Wealth Management, Advisory and Discretionary Asset Management, Traditional and Alternative Funds, Private Banking, etc.

? Microsoft Services:
• Excellent skills in Installing, maintaining and troubleshooting Desktops / Laptops with windows XP, 7. Supporting Server 2003, 2008 R2.
• Installing, Administering, Maintaining / Supporting Office suite 2010 for Desktops / Laptops.
• Administering, Supporting Exchange server 2010, File server, Print & Fax server, Domain Name Server etc.
• Creating and distributing App-V Package on APP-V 4.6.

? Network Support:
• Configuring, Supporting Cisco Switches (2960), Routers ( 2900, 3900)
• Good knowledge of working with Cisco IP Phones (8900, 9900), Telepresence devices TX (1100, 1300, 9000) and MCU 5300 series.
• Wireless Networking 802.11 x, installed and configured wireless AP's, setup security and encryption WEP, WPA, WPA2, MAC ID Filtering.
• Installing LAN / WAN, patching of cables on switches.

? Hardware Support:
• Hardware, Software upgrades, troubleshooting Compaq, HP, Dell, IBM, Samsung, Sony etc.
• Replacing Hard Drives, RAM, CPU, Motherboards, Network and standalone Printers, Digital Cameras, IP Cameras.
• Data Backup and Restore.

• Good knowledge of supporting Citrix and Virtual applications (thin terminal).
• Sound knowledge in using Blackberry BES, AD, DNS, DHCP.
• Maintenance, data integrity, system access, security, support, and backup for all computer systems including PC as well as data and financial servers.
• Support Security Standards (anti-virus/anti-spam/firewall/patching)
• Supporting Platform G2 (reporting and portfolio management system), business critical applications and in-house software’s.
• Supporting Video conferencing between various sites using Life-size and Polycom devices.
• Responsible for various projects like Rollout of Win 7 (32 bit) and later (64 bit) to all desktops and laptops, Migrating from Lotus Notes 8.5 to Outlook 2010, Validating applications during migration of 32 bit to 64 bit.
• Ability to work well in a high stress environment, responding to a large number of user calls and on-site support whilst maintaining good service levels.
• Increased computer awareness generally throughout the office by motivating and advising users on hardware and software usage.
• Documented procedures to be followed by all global support teams.
• Software and hardware inventory control.
• Monitoring and delivering Service Level Agreements and working incessantly and effectively as part of the team.

Operational Management and Achievements:
• Liaison with third party service providers and ensuring correct solutions are delivered to pre-assigned budgets.
• Researching and reviewing existing budgets and presented a more cost effective plan for infrastructure and support expenditure.
• Advised, implemented and co-ordinated on new system developments.
• Oversaw contractor’s installation and maintenance of computer hardware during office moves.

2. Vision Kota, Ahmadabad, India ( 1st Line IT Support) Aug 2007 – Jan 2009

• Installed Desktops / Laptops, Operating systems, patches and applications and troubleshooting problems for 70 users on Windows 98, 2000, XP and Vista.
• Provided hardware, software, networking support of level 1 and escalated complex issues to 2nd / 3rd level support.
• Was responsible for managing critical data by system backup and recovery, directory services, scheduling tasks.
• Supported clients and user queries and issues on phone and remote assistance.
• Diagnosed and resolved end-user network or local printer problems, PC hardware problems, e-mail, Internet, dial-in and local-area network access problems.
• Coordinated timely upgrades / repairs of desktop hardware and software equipments.
• Supporting MS Office suit 2003.
• Set up office network which included running coax and Cat 5 cables and installing network equipments.

Technical Skills:

? Operating System:
• Windows 7, Windows XP, Windows Server 2003 & 2008 R2.
• Installing, Monitoring, Maintaining and troubleshooting Windows based systems, drivers and
• User Account Creation, deletion, modification etc.
• Managing Active Directory users and groups.
• Backup and restore operation, updating and maintaining data.
• Providing Technical Support for Virus Protection, Data Recovery and Data Protection
• Handling stand alone PC’s, Server and LAN configurations
• Install and Configure Network / Desktop print devices
• Proficient in Microsoft office suite 2007 and 2010.

? Networking:
• Router: Configuration, monitoring, troubleshooting of Cisco Routers 1700, 2600, 2900, 3900.
• Switches: Configuration, monitoring, troubleshooting & VLAN setup on Cisco 2960, 3560 switches.
• Routing Protocols: Sound knowledge of RIP V1/V2, OSPF, IGRP & EIGRP.
• Good understanding of OSI Model, TCP/IP protocol suite.
• Good technical network background and working knowledge of major networking components of various brands like Cisco, Juniper, Nortel, Aruba, Solarwinds etc.

? Hardware:
• Computer assembling and maintenance
• Installing software’s and applications as per company standards
• Installing and configuring all the peripherals, components and drivers
• Troubleshooting hardware and software problems

? Market data: Bloomberg, Reuters, DataStream
? Helpdesk: HP Service Manager 7.0x and 9.0x
? Remote Control: Team viewer, Cisco WebEx, Microsoft remote assistance.
? Email: Exchange, Lotus Notes.
? Other: VMware, Kurmi, Aruba Airwave, Altiris, Cisco Jabber.
? Basic Knowledge of C, C++ programming languages.

Professional Certifications:

Cisco Certified Network Associates (CCNA) [936 / 1000]


? MSc. Network Management and Security from London Metropolitan University, UK
(Jan 2009 – Sep 2011)

? B Tech. Information Technology from Nirma University, Gujarat, India
(Aug 2002 – Jul 2007)


• Language proficiency: English, Hindi and Gujarati.
• Able to Lead or work as a part of team very comfortably, honestly and effectively.
• Good interpersonal / communication skills and Ability to explain technical issues clearly to
non technical colleagues.
• Quick learner and flexible to changing situations
• Can work in shifts, evenings and weekends if required.
• Able to prioritize in a complex, fast-paced environment.
• Can absorb quickly and contribute productively.

References & Eligibility to work:

I am currently on PSW (Tier 1) visa and eligible to undertake any full time employment in UK as per my Post Study Work Permit Visa regulations. I am happy to relocate in Europe and learn the native language if required. References are available on request.


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