Dino from USA applies for Blue Card Germany

Information and communications technology user support technicians

Personal data:

For personal data please contact us
with the following Applicants-ID: 14825


Name of profession: Information and communications technology user support technicians Name of latest business sector: Worldwide Public Sector Information Technology Supplier Latest occupation/title: IT Technician Latest main activities: User support on Mac and Windows, software updates/installation, password resets, MS Office support


Completed education: upper_secondary Title or Qualification: Specialisation: Business Administration Additional trainings: Business English

Preferred countries:

1. Preferred country | region / city: Germany | Frankfurt 2. Preferred country | region / city: Germany | Munich 3. Preferred country | region / city: Germany | Berlin

Language skills:

1. Language skills: german => excellent 2. Language skills: english => excellent 3. Language skills: Bosnian => excellent

Personal note /detailed application:

Company: Computer Sciences Corporation (CSC)
Location: Coppell, TX
Position: eBay Technical Service Desk in German and English
Date: July 2011 to present
Career Highlight: Taken 32 calls out of 25 needed in one day
Job Duties: Reset password for eBay employees via Password Manager, correct problems with programs such as RSA Security Token Software for VPN access, assigning and reissuing token software, Internet Explorer and other browser issues, PDAng, CMS Supervisor, Admin Tools issues, installation of required software for daily usage by users, coach users on resetting passwords via self-service tools, remote access to user’s PC via Bomgar tool in order to expedite solution process, schedule shipments of RSA hardware tokens for remote users, resolve issues for Mac users such as wireless connections to eBay’s’ Corporate wireless, resolve guest wireless connectivity issues, resolve Mac keychain issues. Also repair Microsoft Outlook profiles and calendar issues, address book issues. If problems are not resolvable, forward problem with detailed description to Remote Support Team or local Level 2 IT team. Save records of user requests via Remedy ticketing system, request software installs via CAT site, activate users via SAM system, and unlock accounts due to incorrect password entries.


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